WellnessAI Digital Terms & Conditions

By engaging WellnessAI Digital, signing a proposal, approving a statement of work, or making payment against an invoice, you agree to these Terms & Conditions.

If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

• Continued use of deliverables or ongoing collaboration constitutes ongoing acceptance.
• If you disagree with these Terms, do not use our services.

WellnessAI Digital provides strategy, design, campaign execution, AI implementation, automation, analytics, and related digital services as documented in the applicable proposal or SOW.

Timelines are estimates unless expressly guaranteed in writing. We may refine methods or tooling as needed to maintain quality and performance outcomes.

• Deliverables and milestones are defined per project.
• Out-of-scope requests may require a change order or revised estimate.
• Third-party software or media fees are billed separately unless stated otherwise.

You agree to provide timely access to decision-makers, brand assets, approvals, and technical credentials required to execute services effectively.

Delays in client feedback, approvals, or dependencies may shift timelines and can impact campaign performance windows.

• Provide accurate, lawful, and complete information relevant to project execution.
• Secure rights to all assets, data, and content supplied to us for use in deliverables.
• Assign one primary point of contact for streamlined approvals.

Fees, payment cadence, and billing terms are defined in your signed proposal, SOW, or invoice schedule. Unless otherwise agreed, invoices are due within 14 calendar days.

Late payment may result in paused work, delayed delivery, or suspension of active services until outstanding balances are settled.

• Deposits and milestone payments are non-refundable unless otherwise stated in writing.
• Taxes, payment gateway charges, and third-party media costs are your responsibility unless included in scope.
• Disputed charges must be raised in writing within 7 days of invoice date.

Upon full payment, client-specific final deliverables created under the project are licensed or assigned as described in the governing proposal or agreement.

WellnessAI Digital retains ownership of pre-existing frameworks, automation templates, internal methodologies, source systems, and generalized know-how used to deliver services.

• We may showcase non-confidential outcomes in portfolio case studies unless restricted by NDA.
• Client grants us a limited license to use supplied assets for project execution.
• Unauthorized resale or redistribution of proprietary agency systems is prohibited.

Both parties agree to maintain confidentiality of non-public business, technical, financial, and strategic information shared during the engagement.

Confidential information is used solely for service delivery and is not disclosed except as required by law or with written permission.

• Access is limited to team members and approved contractors on a need-to-know basis.
• Security controls are maintained to reduce unauthorized access risks.
• Survives contract end for the period stated in your agreement or, if none, for a reasonable legal duration.

To the fullest extent permitted by law, WellnessAI Digital is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, data loss, or business interruption.

Aggregate liability for claims arising from services is limited to fees actually paid by the client for the affected service period.

• No guarantee is made for specific revenue outcomes unless explicitly stated in a signed performance agreement.
• Platform outages or third-party service failures are outside our direct control.

Either party may terminate a project or retainer according to the notice period stated in the active agreement. Where no period is specified, 30 days' written notice applies.

Upon termination, completed work to date and non-cancellable expenses remain billable. Access to deliverables may be paused until outstanding balances are resolved.

• We may terminate immediately for material breach, unlawful use, or abusive conduct.
• Confidentiality, payment obligations, and IP provisions survive termination.